PRIVACY POLICY (INCLUDING TERMS OF SERVICE AND REFUND POLICY)

Last Updated: January 25, 2025

Thank you for visiting www.easytradetips.com (“the Website” or “EasyTradeTips”). This Privacy Policy (along with the embedded Terms of Service and Refund Policy) explains how Key Of Life Sp. z o.o. (“we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you access or use our Website and related services (“Services”), or otherwise communicate with us regarding the Website. For the purposes of this document, “User” refers to any individual who visits the Website, purchases our products, or otherwise interacts with our Services.

Please read this Privacy Policy carefully. By using our Services, you consent to the terms described below.

1. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we do so, we will:

  • Post the revised policy on the Website and update the “Last Updated” date above.
  • Take any other steps required by applicable law.

2. WHO IS THE DATA CONTROLLER?

Your Personal Data is controlled by:

Key Of Life Sp. z o.o.
UL. GEN. JERZEGO ZIĘTKA 15 / 11,
41-940 PIEKARY ŚLĄSKIE, POLAND

  • NIP (Tax ID): 6492320474
  • KRS (Company Register Number): 0000868217

If you have any questions or would like to exercise your rights regarding your Personal Information, please contact us:

  • Email: info@easytradetips.com
  • Mailing Address: UL. GEN. JERZEGO ZIĘTKA 15 / 11, 41-940 PIEKARY ŚLĄSKIE, POLAND

3. COLLECTION AND USE OF PERSONAL INFORMATION

3.1 Information We Collect

We collect Personal Information about you from various sources. “Personal Information” is information that identifies, relates to, or could reasonably be linked with you.

  1. Information You Provide Directly
    • Contact Data: such as name, address, phone number, and email address.
    • Order Details: such as billing/shipping addresses, payment confirmation, email address, and phone number.
    • Account Information: such as username, password, and security questions.
    • Customer Service Information: details you share when contacting us (e.g., via email or through our Website).
    Some features of our Services may require you to provide certain information. If you choose not to provide such information, you may be unable to access or use those features.
  2. Usage Information
    We may automatically collect certain information about your interactions with the Services (“Usage Data”). We use cookies, pixels, and similar tracking technologies (“Cookies”) to gather data including your device type, browser version, network connection, IP address, and how you engage with our Website.
  3. Information from Third Parties
    We may receive Personal Information about you from third parties, such as:
    • Website and Service Providers that assist in operating our Website and Services (e.g., hosting providers, WooCommerce extensions).
    • Payment Processors that handle your payment transactions (e.g., bank account details, credit/debit card information, billing address).
    • Analytics or Marketing Providers that monitor interactions with our emails, ads, or Website.
    We will process all information obtained from these third parties in accordance with this Privacy Policy. (See Section 7, “Third-Party Websites and Links,” for more details.)

4. HOW WE USE YOUR PERSONAL INFORMATION

  1. Providing Products and Services
    • Order Fulfillment: We use your Personal Information to process payments, fulfill orders, and handle returns or exchanges.
    • Account Management: We may use your information to create and maintain your user account, communicate about purchases, and provide order updates.
  2. Marketing and Advertising
    • We may use your Personal Information for marketing or promotional purposes, such as sending updates or offers via email, SMS, or postal mail, and displaying ads for our products/services.
    • If you reside in the European Economic Area (“EEA”), our legal basis for this processing is our legitimate interest in promoting our products (Art. 6(1)(f) GDPR).
    • You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us.
  3. Security and Fraud Prevention
    • We use Personal Information to detect, investigate, and address potential fraudulent, malicious, or illegal activities.
    • If you register for an account, you must keep your login credentials confidential. If you suspect unauthorized access, please contact us immediately.
    • For EEA residents, the legal basis is our legitimate interest in maintaining the security of our Website (Art. 6(1)(f) GDPR).
  4. Communication and Service Improvement
    • We use your Personal Information to respond to inquiries, provide customer service, and continually improve our Services.
    • These activities are in our legitimate interest to run a successful and efficient business and maintain good customer relationships (Art. 6(1)(f) GDPR).

5. COOKIES

Like many websites, we use Cookies to enhance and personalize your experience. These Cookies help us:

  • Remember preferences (e.g., language, cart items).
  • Analyze user behavior to improve the Website and our services.
  • Tailor advertisements to your interests, where applicable.

You can set your browser to reject or delete Cookies, but note that doing so may affect your ability to use certain features of our Services.

6. DISCLOSURE OF PERSONAL INFORMATION

We may disclose your Personal Information under the following circumstances:

  • Service Providers: to vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, analytics, data hosting, order fulfillment, and shipment).
  • Business and Marketing Partners: for joint marketing efforts or to display ads; such partners will use your data in accordance with their own privacy policies.
  • With Your Consent: for example, if you use social media widgets or authorize a third-party integration.
  • Affiliates: within our corporate group, for legitimate internal business operations.
  • Business Transactions: in connection with a merger, acquisition, bankruptcy, or other business transaction.
  • Legal Compliance and Protection: to comply with legal obligations (e.g., subpoenas, court orders), enforce our Terms of Service, or protect our rights and those of others.

We do not use or disclose sensitive Personal Information without your explicit consent or to infer characteristics about you.

7. THIRD-PARTY WEBSITES AND LINKS

Our Website may contain links to third-party sites or platforms. These sites operate independently of our control. We encourage you to review their privacy policies and security practices. We are not responsible for the content, privacy, or security of any third-party websites.

8. CHILDREN’S DATA

Our Services are not intended for children, and we do not knowingly collect Personal Information from minors. If you believe a child has provided us with Personal Information, please contact us so we can remove it.

9. SECURITY AND DATA RETENTION

  • We implement reasonable security measures to protect your data. However, no method of transmission or storage is completely secure, so please avoid sending sensitive information through unsecured channels.
  • We retain Personal Information only as long as necessary to fulfill the purposes described in this Privacy Policy, including legal, accounting, or reporting requirements.

10. YOUR RIGHTS

Depending on your location, you may have the following rights regarding your Personal Information:

  • Right to Know / Access: to request details on how we collect and use your data.
  • Right to Delete: to request the deletion of your Personal Information.
  • Right to Rectify: to correct inaccurate Personal Information.
  • Right to Portability: to receive a copy of your data in a structured, commonly used format, or request we transfer it to a third party under certain conditions.
  • Right to Restrict Processing: to ask that we stop or limit processing of your data, where applicable.
  • Right to Withdraw Consent: if we rely on consent to process your data, you can withdraw that consent at any time.
  • Right to Object: where processing is based on our legitimate interests, you can object to such processing.
  • Right to Appeal: if we deny your request, you may have a right to appeal such a decision, depending on your jurisdiction.

To exercise these rights, contact us at info@easytradetips.com. We may need to verify your identity before completing your request. We will not discriminate against you for exercising any of these rights. If you are dissatisfied with our response, you may lodge a complaint with your local data protection authority.

11. INTERNATIONAL DATA TRANSFERS

We may transfer your Personal Information outside your country of residence, including to countries with different data protection standards. If you are in the EEA, we use recognized data transfer mechanisms (e.g., Standard Contractual Clauses) unless transferring to a country deemed to provide an adequate level of protection.

12. REFUND, RETURNS, AND COMPLAINT POLICY

Below are our guidelines for refunds, returns, and complaints for all products—digital, print-on-demand, and dropshipping—offered on easytradetips.com.

12.1 Digital Products

  • Immediate Delivery: Courses, e-books, webinars, and other digital products are provided instantly upon confirmed payment.
  • Refunds: Generally, no refunds unless the product is significantly not as described or there are serious technical issues preventing access.
  • Technical Issues: If you encounter problems, contact us within 14 days of purchase for assistance.
  • Satisfaction Guarantee (if applicable): Certain products may include a satisfaction guarantee (e.g., 30 days), stated on the product’s sales page.

12.2 Print-on-Demand Products

  • Custom Creation: Items are produced based on your order specifications.
  • Returns: Accepted only for defective, damaged, or incorrectly received items.
  • Claims: Must be reported within 14 days of receiving the product. Include photos showing the defect or issue.
  • Resolution: If your claim is approved, you may choose a replacement or a full refund.

12.3 Dropshipping Products

  • Return Window: You must report any issue within 14 days of delivery.
  • Condition: Items must be unused and in original packaging to be eligible for return (unless defective or damaged).
  • Covered Reasons: Refunds or replacements are granted if an item is defective, damaged, or significantly different from the description.
  • Shipping Costs:
    • We cover return shipping if the product is defective or damaged.
    • For non-defective returns, you bear the shipping costs.

12.4 How to Initiate a Return or File a Complaint

  • Contact: Email info@easytradetips.com with your order number and a description of the issue (photos if physical product).
  • Response: We will respond within 3–5 business days and work to find the best resolution.

12.5 Refund Processing Time

  • After we receive and verify a returned item, we will inform you of the acceptance or rejection of the refund.
  • If approved, refunds will be processed within 7–14 business days and credited back to your original payment method.

13. TERMS OF SERVICE

Below are the essential terms governing your use of easytradetips.com and any purchases made through it.

13.1 Company Information

Key Of Life Sp. z o.o.
UL. GEN. JERZEGO ZIĘTKA 15 / 11,
41-940 PIEKARY ŚLĄSKIE, POLAND

13.2 Types of Products

  1. Digital Products: Online courses, e-books, downloadable content.
  2. Print-on-Demand Products: Customized items produced per order.
  3. Dropshipping Products: Physical goods shipped from external suppliers.

13.3 Ordering and Payment

  • Orders are placed by adding products to the cart and completing payment.
  • Accepted payment methods include credit cards, PayPal, or other local payment methods.
  • Payment must be made in full to receive digital access or confirm shipment of physical products.
  • A purchase confirmation email will be sent upon successful payment.

13.4 Order Fulfillment

  • Digital Products: Immediate access upon payment.
  • Print-on-Demand: Production times vary. Shipping depends on the chosen method.
  • Dropshipping: Delivery can range from 10 to 30 business days, depending on the supplier’s location.

13.5 Shipping Costs

  • Calculated at checkout based on method and destination.
  • International orders may incur customs duties or import taxes, not included in the product price.

13.6 Intellectual Property

  • All digital products (courses, e-books, webinars) are protected by intellectual property laws.
  • You receive a non-exclusive license for personal use. No copying, distributing, or reselling without explicit permission.

13.7 Limitation of Liability

  • We are not liable for direct, indirect, incidental, or consequential damages resulting from using our products or shipping delays beyond our control.
  • For quality or technical issues, our liability is limited to product replacement or a refund under the Refund Policy.

13.8 Order Cancellation

  • Digital Products: No cancellations after access is granted.
  • Print-on-Demand: Possible only before production starts.
  • Dropshipping: Possible only before shipment.

13.9 Changes to the Terms of Service

  • We reserve the right to amend these terms at any time. Changes take effect upon posting on our Website. Please review them periodically.

13.10 Governing Law and Jurisdiction

  • These Terms of Service are governed by Polish law.
  • Any disputes will fall under the exclusive jurisdiction of the competent courts in Piekary Śląskie, Poland.

14. CONTACT US

If you have any questions about this Privacy Policy, want to exercise your rights, or need assistance regarding our Services, please contact us:

  • Email: info@easytradetips.com
  • Mailing Address: UL. GEN. JERZEGO ZIĘTKA 15 / 11, 41-940 PIEKARY ŚLĄSKIE, POLAND

Unless otherwise stated, Key Of Life Sp. z o.o. is the data controller for your Personal Information under the applicable data protection laws.

By using www.easytradetips.com, you acknowledge that you have read and agree to this comprehensive policy, including all terms relating to privacy, refunds, returns, and our general Terms of Service.

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